Shipping Policy

At VOX Leather, every jacket is checked by hand before it leaves us. This page explains how and when your order gets to you, wherever in the world you are.

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Free Worldwide Shipping

We ship to virtually every country, and shipping is free on every order — no minimum spend, no surprise freight charges at checkout.

Order Processing

Orders are processed within 3–5 business days of payment confirmation. Business days are Monday to Friday, excluding public holidays.

Orders placed on a weekend or public holiday begin processing on the next business day. During sale periods and peak season, processing may take slightly longer — we'll let you know by email if that happens to your order.

Delivery Timeframe

Estimated delivery: 5–10 business days worldwide.

This window begins once your order has been dispatched, not from the moment you place it. Delivery times are estimates provided by our shipping partners and are not guaranteed. Remote or rural destinations, customs inspections, severe weather, and carrier delays can extend transit times beyond the estimate.

Tracking Your Order

Once your order ships, you'll receive a confirmation email containing your tracking number and a link to follow your parcel.

Please allow up to 24–48 hours for tracking information to become active after you receive the email. If your tracking hasn't updated after 5 business days, contact us at voxleathers@gmail.com and we'll investigate with the carrier.

Customs, Duties & Import Taxes

Your order may be subject to import duties, customs fees, or local taxes charged by the destination country. These charges are determined by your local customs authority and are not included in the price you pay at checkout.

Any such charges are the responsibility of the customer. VOX Leather has no control over these fees and cannot predict or reimburse them. If a parcel is refused at customs and returned to us, any return shipping and handling costs will be deducted from your refund.

We recommend checking your country's import thresholds before ordering if this is a concern.

Delivery Address

Please double-check your shipping address at checkout. We are not able to redirect a parcel once it has been dispatched.

If you spot an error, email voxleathers@gmail.com immediately with your order number. We'll amend the address if the order hasn't yet left our facility, but we can't guarantee it. Orders lost due to an incorrect or incomplete address supplied by the customer are not eligible for a free replacement.

Failed Deliveries & Unclaimed Parcels

Most carriers make multiple delivery attempts and will leave a card or notification. If a parcel goes unclaimed and is returned to us, we'll contact you to arrange redelivery. Redelivery shipping costs may apply.

Lost or Damaged Parcels

If your parcel is confirmed lost in transit, or arrives damaged, contact us at voxleathers@gmail.com within 7 days of the expected or actual delivery date.

Please include your order number and, for damage claims, clear photographs of the item and its packaging. We'll open a claim with the carrier and arrange a replacement or refund once the claim is resolved.

Split Shipments

Orders containing multiple items may occasionally ship in separate parcels, arriving on different days. You'll receive tracking for each parcel. You are never charged extra for a split shipment.

Countries We Don't Ship To

We are currently unable to ship to destinations subject to international shipping restrictions or carrier embargoes. If we're unable to fulfil your order for this reason, we'll notify you and issue a full refund.

Contact Us

Questions about your delivery? We're here to help. We aim to respond to all enquiries within one business day.